Obtain an exception report – where pilferage or damage is apparent, request for it before taking delivery.
Don’t give a clean receipt – for goods where there is a damage or the packing in a damaged condition (Enclosed remarks of damaged in the delivery order).
Examine goods for hidden damage – within three working days of receipt.
Upon sight of damage – within three working days of receipt write to vessel’s agents/carriers/port authorities and other relevant parties for holding them responsible for the loss/damage.
Leave the goods in their packaging until a survey had been made. If the goods have to be unpack, keep aside the packaging for surveyor’s inspection.
Check container for any leaks and have the damage independently witnessed before releasing the container.
Check container seal – to ensure it remains intact and the seal number agrees with shipping documents. If the original seal is found to be broken, apply immediately for joint survey with the carriers and port authority before removing the container from the port area.
Documentation To The Company
Original Marine Certificate/Policy.
Original Bill of Lading.
Original or Certified copy of supplier’s invoice.
Packing List.
Insured’s Claim Bill.
Inward / Outward Survey Report.
Green Copy of port inward cargo charges note.
Letter to shippers, carriers, forwarding agents and port authority for holding them responsible and their reply.
